FAQ

Frequently Asked Questions

Got questions? We've got answers. If you don't see what you're looking for here, reach out via our contact form or email us at info@smartcatgifts.com—we're here to help.

Orders & Shipping

How long does shipping take?

Most orders ship within 7-12 business days. Because each item is made-to-order just for you, we need a few days to create your product before it heads your way. Some items (like sneakers or aprons) ship from overseas and may take the full 10-12 business days. We promise it's worth the wait!

Free shipping on orders $50+. For orders under $50, shipping starts at a flat rate of $4.95.

Do you ship internationally?

Right now, we only ship within the United States. International shipping isn't available yet, but we're working on it! Check back soon.

Will I get tracking information?

Absolutely. You'll receive a confirmation email right after placing your order. Once your order ships, you'll get a second email with tracking details. Please allow up to 24 hours for tracking info to update in the carrier's system.

Can I change or cancel my order after placing it?

Because we start creating your custom order as soon as you hit "Place Order," we can't make changes or cancellations once it's submitted. Double-check your cart before checking out—your future self will thank you!

My tracking says "Label Created" but hasn't moved. What's going on?

This is totally normal! Once we create your item, we generate a shipping label, which can take 24-48 hours to show movement in the carrier's system. If it's been longer than that and you're worried, reach out and we'll look into it.

Returns & Exchanges

What's your return policy?

Because every item is custom-made just for you, we don't accept returns or exchanges unless there's a defect or error on our end (wrong size, damaged item, printing mistake, etc.).

If something's not right, contact us within 7 days of delivery with photos of the issue, and we'll make it right—either with a replacement or refund.

View our full Refund Policy for details.

What if my item arrives damaged or defective?

We're so sorry that happened! Reach out to us within 7 days of delivery with:

Your order number
Photos of the damaged/defective item
A brief description of the issue

We'll review it ASAP and send a replacement or issue a refund. Quality matters to us—we'll take care of you.

What if I ordered the wrong size?

We get it—sizing can be tricky. Unfortunately, because items are custom-made, we can't exchange sizes unless there was an error on our end. Always check the size chart on the product page before ordering. Most of our products include detailed sizing info from the manufacturer to help you choose the right fit.

Product Care

How do I care for my items?

Each product page includes specific care instructions in the Easy Care section. General tips:

Apparel (Tees, Hoodies, Sweatshirts):

Machine wash cold, inside out
Tumble dry low or hang dry
Avoid bleach
Iron on low if needed (avoid direct contact with print)

Mugs & Drinkware:

Hand wash recommended for longevity
Some items are dishwasher-safe (check product page)
Avoid microwaving unless specified as microwave-safe

Sneakers:

Spot clean with damp cloth and mild soap
Hand wash gently if needed
Air dry only

Accessories (Totes, Phone Cases, Hats):

Spot clean or hand wash
Air dry

For detailed care info, always check the product page before washing!

Sizing & Fit

How do I know what size to order?

Most of our products have a size chart available on the product page. Click "Size Guide" or scroll to the product details section to find measurements.

Pro tip: If you're between sizes or unsure, we recommend sizing up for a more relaxed fit—especially for hoodies and sweatshirts.

Do your products run true to size?

Generally, yes! However, some items (like certain sweatshirts) may run small. If that's the case, we'll note it in the Comfort & Fit section on the product page. Always check sizing info before ordering.

What if I'm still unsure about sizing?

Reach out! We're happy to help you find the right fit. Email us or use our contact form with details about the product and your measurements, and we'll guide you.

About Our Products

Are your products really made-to-order?

Yep! Every item is printed and created after you place your order. This means: ✅ No mass production
✅ No excess inventory sitting in warehouses
✅ Each piece is made just for you

It takes a bit longer than big-box retailers, but it ensures quality and reduces waste.

Why does it take 7-12 days to ship?

Because we don't keep pre-made inventory! Once you order, we:

Print your design on the product
Quality check to make sure it's perfect
Package and ship it to you

This process takes 3-5 days for production, plus 4-7 days for shipping. Worth it? We think so.

Do you offer personalized or custom products?

We offer personalization on select products! Check product pages for personalization options. We're refining the process and adding more personalized items soon—keep an eye out!

Can I request a custom design?

Not yet, but we're open to it in the future! For now, browse our collections—we're constantly adding new designs. If there's something specific you'd love to see, reach out and let us know. We listen to our cat-loving community!

Do you offer bulk or wholesale orders?

We're open to bulk orders for special occasions (events, gifts, etc.)! Just reach out via our contact form or email, and we'll work with you on pricing and timing.

Wholesale: Not available yet, but it's on our radar. Stay connected for updates—we'll share news when we're ready to expand!

Payments & Security

What payment methods do you accept?

We accept:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay
Google Pay
Shop Pay

All payments are processed securely through Shopify.

Is my payment information safe?

Absolutely. We use Shopify's secure payment gateway, which is PCI-DSS compliant and encrypts your payment info. We never see or store your credit card details—it's all handled securely by Shopify.

For more info, check our Privacy Policy.

Do you offer discounts or promo codes?

Yes! Sign up for our email list (that popup that appeared when you landed here?) to get 10% off your first order plus exclusive deals. We also run occasional promotions—follow us on social media to stay in the loop.

Current offers:

10% off first order (sign up for emails)
Free shipping on orders $50+
Spend $75, get 15% off (use code CATHAUL15 at checkout)

Contact & Support

How do I contact customer support?

We're here to help! Reach out via:

Email: info@smartcatgifts.com
Contact Form: smartcatgifts.com/pages/contact

We respond within 24-48 hours (usually faster). If you have an urgent issue, mention it in your message and we'll prioritize it.

I have a question that's not answered here. What do I do?

No problem! Reach out via email or our contact form, and we'll get back to you ASAP. We're a small, cat-loving team, and we're always happy to help.

Can I leave feedback or suggest new designs?

Yes, please! We love hearing from our community. Email us, DM us on social media, or leave a review on a product page. Your feedback helps us grow and create products you'll actually love.

About Smart Cat Gifts

What's the story behind Smart Cat Gifts?

We're so glad you asked! Smart Cat Gifts was inspired by Myrna, our beloved Calico who stole our hearts in just three short years. Her playful spirit and love inspired us to create a brand that celebrates the bond between cats and their humans.

Our mission: Turn the everyday wonder of cat companionship into wearable joy and designs that make you smile.

Do you donate to animal shelters or rescue organizations?

Not yet, but it's on our radar! As we grow, we plan to partner with animal welfare organizations and give back to the community that inspired this brand. Stay tuned for updates!

Still have questions? Reach out—we're here to help. 🐱